1. This Agreement
1.1 This End User License Agreement (“Agreement”) is a binding contract between you (“you”) and Honology (“Honology”, “we”, “us”).
1.2 It governs your use of the CrossXCloud Client desktop application (the “Software”) and of the CrossXCloud hosted services (the “Services”, defined in section 4).
1.3 By installing, accessing, or using the Software, you accept this Agreement. If you do not accept it, do not install or use the Software.
1.4 If you accept on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” means that organisation.
1.5 Our Privacy Policy describes how we handle personal data and applies to your use of the Software and Services. Where we publish Terms of Service governing the Services specifically, those terms apply in addition to this Agreement; if they conflict with this Agreement in respect of the Services, the Terms of Service govern.
2. Licence grant
2.1 Subject to your compliance with this Agreement, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and run the Software on devices you own or control, for the purpose of managing cloud infrastructure that you are authorised to manage.
2.2 You may install the Software on as many devices as you personally use. Where you accept on behalf of an organisation, the licence extends to that organisation’s personnel, subject to any seat limits in your plan.
2.3 The Software is licensed, not sold. We retain all right, title, and interest in it. This Agreement transfers no intellectual property to you.
3. Restrictions
3.1 You may not:
- copy, distribute, sublicense, sell, rent, lease, or lend the Software;
- modify, adapt, translate, or create derivative works of the Software;
- reverse engineer, decompile, or disassemble the Software, except to the exact extent that such a restriction is unenforceable under applicable law;
- remove, obscure, or alter any proprietary notice, brand, or attribution;
- use the Software to develop a competing product or service;
- circumvent, disable, tamper with, or interfere with any access control, entitlement check, authentication mechanism, credit accounting, or usage limit applying to the Software or the Services;
- access the Services other than through the Software or an interface we provide, or attempt to obtain Service access beyond the entitlement your plan grants;
- use the Software or Services to provision, host, or operate anything unlawful, or in breach of any cloud provider’s own terms; or
- probe, scan, or load-test the Services without our prior written consent.
3.2 Responsible security research is welcome. Report vulnerabilities to us privately (section 18) rather than disclosing them publicly; we will not pursue claims under 3.1(f) or 3.1(i) against good-faith research conducted under that process.
4. Software and Services are different things
This distinction determines what you pay for, and what keeps working if you stop paying.
4.1 The Software runs on your machine. It stores your cloud provider credentials locally in an encrypted, passphrase-sealed vault, and communicates directly with your cloud providers using those credentials. Its core functionality does not depend on our servers, including: the canvas, provider connections, diffing against your live infrastructure, plan generation, version history, and direct connections to servers you control.
4.2 The Services are infrastructure we operate on your behalf. They run continuously, consume ongoing compute, storage, and bandwidth, and are available only under a plan that includes them. The Services are:
- CrossXCloud Relay - a hosted rendezvous service brokering connections to your servers where a direct connection is not available, together with the certificate issuance authorising access to it;
- CrossXCloud Monitoring - the hosted telemetry collector that receives, stores, retains, and serves metrics emitted by agents you provision, together with the agent distribution supporting it; and
- CrossXCloud Web and data services - account, organisation, project, entitlement, and billing management.
4.3 What is not a Service. Where the Software performs a function entirely on infrastructure you control, without our servers, that function belongs to the Software and is not conditioned on a paid plan. In particular, a direct connection from the Software to a server you control uses no Service and requires no plan; and a telemetry collector you run and host uses no Service and requires no plan.
4.4 We may change, add to, or discontinue Services. Where we discontinue a Service that your paid plan includes, 6.5 applies.
5. Credits
5.1 A credit is consumed when an apply step causes a change to cloud infrastructure. One apply step consumes one credit.
5.2 No credit is consumed by: drawing on the canvas, connecting nodes, diffing against your live infrastructure, generating or reviewing a plan, or accessing your version history.
5.3 The Free plan includes a daily credit allowance, published on our pricing page. Unused daily credits do not accumulate.
5.4 Credits may also be purchased as top-ups. Purchased credits are consumed after any daily allowance.
5.5 If your credits run out, your canvas, plans, version history, existing infrastructure, and connections to your own servers all remain fully accessible. Only the execution of further apply steps is suspended, until your allowance resets, you purchase top-ups, or an unlimited plan becomes active.
5.6 Credit accounting is performed by our systems and our records are the authoritative record of consumption. Credits have no cash value, are not refundable except as required by law or as stated in 6.4, and cannot be transferred between accounts.
6. Plans, billing, and entitlement
6.1 Current plans, prices, credit allowances, seat limits, and included Services are published on our pricing page and form part of this Agreement.
6.2 Paid plans are billed in advance for the period you select and, unless you cancel before the period ends, renew automatically at the then-current price.
6.3 Prices are exclusive of taxes unless stated otherwise. You are responsible for any taxes arising from your purchase other than taxes on our income.
6.4 You may cancel at any time, effective at the end of the current billing period. We do not provide pro-rata refunds for partial periods except where required by law or where we discontinue a Service under 6.5.
6.5 If we materially reduce what your active paid plan includes, discontinue a Service it includes, or increase its price, we will give you reasonable advance notice. You may cancel before the change takes effect and receive a pro-rata refund of the unused portion of your current period.
6.6 Service entitlement. Access to the Services in 4.2 is conditioned on an active plan that includes them. We may enforce this at the point of access - including by declining to issue or renew the certificates authorising relay access, and by declining telemetry ingest - and may do so without further notice once a plan has lapsed.
6.7 Fair use of continuously running Services. Because the Services in 4.2 consume resources whether or not you are actively using the Software, we may apply reasonable quotas to relay bandwidth and session duration, telemetry ingest volume, metric cardinality, and data retention. Applicable limits are published with the plan documentation. We may throttle or suspend Service access that materially exceeds them, and will make reasonable efforts to notify you first except where immediate action is needed to protect the Services or other customers.
6.8 Your cloud provider costs are yours. The Software provisions resources in your own cloud accounts using your own credentials. All charges levied by Amazon Web Services, Google Cloud, Microsoft Azure, Hetzner, or any other provider are billed to you by that provider and are entirely your responsibility. Our credits and plan fees relate solely to your use of the Software and Services, and never to your providers’ charges. A single apply step costing one credit may create infrastructure costing far more than one credit.
7. Your responsibilities
7.1 You are responsible for the cloud accounts and credentials you connect, for having authority to manage the infrastructure you act on, and for complying with your cloud providers’ terms.
7.2 You are responsible for reviewing every plan before applying it. The Software presents each step for review precisely so that you can. Applying a plan can create, modify, and destroy infrastructure, and can incur charges.
7.3 You are responsible for maintaining your own backups and for your own disaster recovery. The Software’s version history covers your infrastructure definitions, not your infrastructure or its data.
7.4 You must keep your account credentials and vault passphrase secure, and tell us promptly if you believe your account has been compromised.
8. Credentials, data, and telemetry
8.1 Your cloud provider credentials are encrypted and stored locally on your device, sealed under a passphrase you choose. We do not receive them, do not hold them, and cannot recover them.
8.2 If you lose your vault passphrase, your stored credentials cannot be recovered - by you, by us, or by anyone else. This is a deliberate property of the design, not a limitation. Keep your passphrase safe.
8.3 You retain all right, title, and interest in your infrastructure definitions, canvas contents, and telemetry data. We claim no ownership of them.
8.4 We process data you send to the Services only to provide them, and as described in the Privacy Policy.
8.5 Product analytics. The Software collects usage analytics to help us improve it. What is collected, and how to disable it, are described in the Privacy Policy. Analytics collection is not a condition of using the Software.
8.6 We may use aggregated, anonymised statistics that do not identify you or your infrastructure to operate and improve our products.
9. Distribution and integrity
9.1 Obtain the Software only from this website or a distribution channel we officially operate. We are not responsible for builds obtained elsewhere, which may be modified.
9.2 Current releases are not code-signed. Windows SmartScreen, macOS Gatekeeper, and similar mechanisms may therefore warn that the publisher is unverified. Verify the checksums we publish alongside each release before installing.
9.3 The Software may check for updates and may download and install them. You may disable automatic updates where the Software provides that option; running an outdated version may cause Service access to stop working.
10. Pre-release status
10.1 The Software is under active development. Features may change, behaviour may change, and defects are expected.
10.2 Where a feature is labelled preview, beta, or experimental, it is provided without any availability or support commitment and may be changed or withdrawn at any time.
11. Third-party components and services
11.1 The Software includes third-party open source components licensed under their own terms, listed in the THIRD-PARTY-NOTICES file distributed with the Software. Those terms govern those components and prevail over this Agreement in respect of them.
11.2 The Software interoperates with third-party cloud providers. We do not control them, are not responsible for them, and make no representation about their availability, pricing, or behaviour.
12. Term, suspension, and termination
12.1 This Agreement applies from your first use of the Software until terminated.
12.2 You may terminate at any time by ceasing use and uninstalling the Software.
12.3 We may suspend or terminate your access to the Services immediately if you materially breach this Agreement, if required by law, or if necessary to protect the Services or other customers.
12.4 We may terminate this Agreement for convenience on reasonable notice, in which case we will refund the unused portion of any prepaid period.
12.5 On termination: your licence to the Software ends and you must stop using it; Service access ceases. Infrastructure already provisioned in your own cloud accounts is entirely unaffected - it remains yours, under your control, and we neither remove it nor acquire any control over it. Your locally stored credentials and canvas data remain on your device.
12.6 Sections 2.3, 3, 6.8, 7, 8.2, 8.3, 13, 14, 15, and 16 survive termination.
13. No warranty
THE SOFTWARE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Software or Services will be uninterrupted, secure, or error-free; that telemetry will be delivered or retained without loss; that relay connectivity will be available at any given time; that any plan will apply successfully; or that any operation against a cloud provider will produce any particular result.
Some jurisdictions do not allow the exclusion of implied warranties. Where that is so, the above exclusions apply to the maximum extent permitted, and you may have additional rights.
14. Limitation of liability
14.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR ANTICIPATED SAVINGS.
14.2 This expressly includes: cloud provider charges incurred; infrastructure created, modified, or destroyed; credentials or key material lost; and telemetry data lost or not delivered.
14.3 OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT IS LIMITED TO THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (b) ZERO. IF YOU USE ONLY THE FREE PLAN, THAT AMOUNT IS ZERO.
14.4 Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
14.5 The allocation of risk in sections 13 and 14 is a fundamental basis of this Agreement and is reflected in our pricing.
15. Indemnity
You will indemnify and hold us harmless against claims, losses, and reasonable costs arising from your use of the Software or Services in breach of this Agreement, from infrastructure you provision, or from your violation of any cloud provider’s terms or of any applicable law.
16. Changes, general terms, and governing law
16.1 Changes. We may update this Agreement. We will notify you of material changes in the Software or by email, stating an effective date. Continued use after that date constitutes acceptance. If you do not accept a material change, stop using the Software and Services; where you have a paid plan, 6.5 applies.
16.2 Assignment. You may not assign this Agreement without our written consent. We may assign it in connection with a merger, acquisition, or sale of assets.
16.3 Entire agreement. This Agreement, together with the documents it references, is the entire agreement between you and us regarding the Software and Services, and supersedes prior understandings on that subject.
16.4 Severability and waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable and the rest remains in force. Our failure to enforce a provision is not a waiver of it.
16.5 Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.
16.6 Governing law. This Agreement is governed by the laws of the Socialist Republic of Vietnam, without regard to conflict of law principles. The courts of that jurisdiction have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
17. Consumer rights
Where you use the Software as a consumer, mandatory consumer protection law in your country of residence may give you rights that this Agreement cannot restrict. Nothing here limits those rights.
18. Contact
Honology - see our contact page.
Security reports should be sent privately to the security contact listed there.