1. These terms
1.1 These Terms of Service (“Terms”) are a binding agreement between you and Honology (“we”, “us”), established in Vietnam.
1.2 They govern your CrossXCloud account, your organisations, your plan and payments, and your use of our hosted services - the relay, hosted monitoring, the web application, and our data services (together, the “Services”).
1.3 The CrossXCloud Client desktop application is licensed to you separately under the End User License Agreement (“EULA”). Where these Terms and the EULA conflict in respect of the Services, these Terms govern; in respect of the desktop application, the EULA governs.
1.4 Our Privacy Policy describes how we handle personal data and forms part of these Terms.
1.5 By creating an account or using the Services, you accept these Terms.
2. Eligibility and accounts
2.1 You must be at least 16 years old and legally able to enter into a contract.
2.2 You must provide accurate registration information and keep it current.
2.3 You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly at hello@crossxcloud.dev if you suspect unauthorised access.
2.4 One person may not maintain multiple free accounts in order to obtain additional free credits. Doing so is a breach of section 4.
3. Organisations and members
3.1 Services are used through organisations. The person who creates an organisation controls it, and may invite, remove, and assign roles to members.
3.2 Plans, credits, and entitlements attach to the organisation, not to individual members. Members share the organisation’s balance and entitlement.
3.3 If you use CrossXCloud as part of an organisation you did not create, its administrators can see your activity within it, manage your access, and remove you.
3.4 Where you create an organisation on behalf of a company, you confirm you are authorised to bind it, and these Terms bind that company.
4. Acceptable use
4.1 You must not:
- use the Services unlawfully, or to provision infrastructure for unlawful purposes;
- manage cloud accounts or infrastructure you are not authorised to manage;
- breach any cloud provider’s own terms through your use of CrossXCloud;
- relay, host, or transmit malware, or use the relay to attack, scan, or overload any system;
- circumvent or interfere with credit accounting, entitlement checks, quotas, or authentication;
- resell, sublicense, or provide the Services to third parties as your own;
- attempt to gain unauthorised access to the Services or to other customers’ data;
- probe, scan, or load-test the Services without our prior written consent; or
- use the Services to build a competing product.
4.2 Good-faith security research is welcome. Report findings privately to hello@crossxcloud.dev; we will not pursue claims under 4.1 for research conducted that way.
5. Plans, credits, and payment
5.1 Current plans, prices, credit allowances, and included Services are published on our pricing page and form part of these Terms.
5.2 A credit is consumed when an apply step changes cloud infrastructure. Drawing, diffing, planning, and version history consume none.
5.3 If your credits run out, your canvas, plans, version history, and existing infrastructure remain accessible. Only further apply steps are suspended.
5.4 Free-plan credits are granted daily and do not accumulate.
5.5 Payments are processed by PayOS. By purchasing you also accept PayOS’s terms. We do not receive or store your card or bank details.
5.6 Prices are shown in Vietnamese Dong and are exclusive of taxes unless stated. You are responsible for taxes other than those on our income.
5.7 Paid plans are billed in advance and renew automatically at the then-current price unless cancelled before the period ends.
5.8 You may cancel at any time, effective at the end of the current period. We do not refund partial periods except where required by law or under 5.9.
5.9 If we materially reduce what your paid plan includes, discontinue an included Service, or raise its price, we will give reasonable advance notice; you may cancel before it takes effect and receive a pro-rata refund of the unused portion.
5.10 Purchased credits are non-refundable once consumed, have no cash value, and are not transferable between organisations.
5.11 If payment fails, we may suspend access to paid Services after reasonable notice. Your data is retained per the Privacy Policy.
6. Service entitlement and fair use
6.1 The relay and hosted monitoring run continuously on our infrastructure and are available only under a plan that includes them. We may enforce this at the point of access, including by declining to issue or renew relay certificates and by declining telemetry ingest.
6.2 Functions that run entirely on infrastructure you control are not conditioned on a plan. A direct connection to your own server, and a telemetry collector you host yourself, use no Service and require no plan.
6.3 We may apply reasonable quotas to relay bandwidth and session duration, telemetry ingest volume, metric cardinality, and data retention. We may throttle or suspend usage that materially exceeds them, with reasonable efforts to notify you first unless immediate action is needed to protect the Services or other customers.
7. Availability and changes
7.1 We do not currently offer a service level agreement. The Services are provided on a reasonable-efforts basis.
7.2 We may perform maintenance, and will try to schedule disruptive work outside peak hours where practical.
7.3 We may change, add to, or discontinue Services. Where a change materially reduces a paid plan, 5.9 applies.
7.4 CrossXCloud is under active development. Features labelled preview, beta, or experimental carry no availability or support commitment.
8. Your content
8.1 You retain all rights in the content you put into the Services - project definitions, canvas layouts, version history, telemetry, and organisation data. We claim no ownership.
8.2 You grant us only the licence needed to operate the Services for you: to store, process, transmit, back up, and display that content. This licence ends when you delete the content or your account, subject to retention we are legally required to observe.
8.3 You are responsible for the legality of content you upload and for having the rights to it.
8.4 You are responsible for your own backups. Version history covers infrastructure definitions, not the infrastructure or the data inside it.
9. Third-party cloud providers
9.1 CrossXCloud acts on your cloud accounts using your credentials. All charges from AWS, Google Cloud, Azure, Hetzner, or any other provider are billed to you by that provider and are entirely your responsibility. A single apply step costing one credit may create infrastructure costing far more.
9.2 We do not control those providers and are not responsible for their availability, pricing, changes, or actions.
9.3 You are responsible for reviewing every plan before applying it. We present each step for review precisely so that you can.
10. Suspension and termination
10.1 You may stop using the Services and close your account at any time.
10.2 We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, or if necessary to protect the Services or other customers. Where practical we will give notice and an opportunity to remedy.
10.3 We may terminate for convenience on reasonable notice, refunding the unused portion of any prepaid period.
10.4 On termination, infrastructure already provisioned in your own cloud accounts is entirely unaffected. It remains yours and under your control; we neither remove it nor acquire any control over it. Locally stored credentials and canvas data remain on your device.
10.5 Data held in the Services is deleted per the retention periods in the Privacy Policy. Export anything you need before closing your account.
11. Intellectual property
11.1 We and our licensors own the Services, the software, and all associated intellectual property. These Terms grant you no rights in them beyond the right to use the Services as described.
11.2 The CrossXCloud and Honology names and marks are ours. You may not use them without written permission, except to refer accurately to the product.
11.3 If you send us feedback or suggestions, we may use them without restriction or obligation to you.
12. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, secure, or error-free; that relay connectivity will be available at any given time; that telemetry will be delivered or retained without loss; or that any operation against a cloud provider will produce a particular result.
Where local law does not allow these exclusions, they apply to the maximum extent permitted and you may have additional rights.
13. Limitation of liability
13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR ANTICIPATED SAVINGS.
13.2 This expressly includes cloud provider charges incurred; infrastructure created, modified, or destroyed; credentials or key material lost; and telemetry lost or not delivered.
13.3 OUR TOTAL AGGREGATE LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. ON THE FREE PLAN THAT AMOUNT IS ZERO.
13.4 Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
14. Indemnity
You will indemnify us against claims, losses, and reasonable costs arising from your breach of these Terms, from infrastructure you provision, from content you upload, or from your violation of any cloud provider’s terms or applicable law.
15. Changes to these Terms
We may update these Terms. Material changes will be notified in the application or by email with an effective date. Continued use after that date is acceptance. If you do not accept a material change, stop using the Services; where you have a paid plan, 5.9 applies.
16. General
16.1 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
16.2 Entire agreement. These Terms, the EULA, and the Privacy Policy are the entire agreement between us on their subject matter.
16.3 Severability and waiver. An unenforceable provision is modified to the minimum extent needed to make it enforceable; the rest stands. Failure to enforce is not waiver.
16.4 Force majeure. Neither party is liable for failure to perform due to events beyond its reasonable control.
16.5 No third-party beneficiaries. These Terms create rights only between you and us.
17. Governing law and disputes
17.1 These Terms are governed by the laws of the Socialist Republic of Vietnam, without regard to conflict of law principles.
17.2 Disputes are subject to the exclusive jurisdiction of the competent courts of Vietnam, save that either party may seek injunctive relief in any competent court.
17.3 We encourage you to contact us first - most disputes are resolved faster by email than by process.
17.4 Where you are a consumer, mandatory consumer protection law in your country of residence may give you rights and forums that these Terms cannot restrict. Nothing here limits those rights.
18. Contact
Honology - hello@crossxcloud.dev